Imuzik 3G service of metfone 01/07/2010 From 18/06/2010 VTC has launch Imuzik 3G service

I. Why
- Official deploy Imuzik 3G after test successfully.

II. Who
- All mobile subscribers had registered and not yet cancel 3G.

III. When
- From 18/06/2010.

IV. What
1. About Imuzik 3G
- Imuzik3G is a service to provide music via wapsite http://3G.imuzik.com.kh which allows users to listen to, download songs or set up RT, RBT.
- Users can get direct access http://3g.imuzik.com.kh.
- Main functions:
o Listen to and watch online
o Buy songs online: Download fulltrack and video clip, download/send RBT.
o Read latest news on domestic and foreign music biz.
o Search for favorite songs: to song name, artist, video clip.

1.                  Package

Imuzik 3G subscribers
Imuzik 3G unsubscriber
-                     Streaming : $2/10h/month
-                     Add time: $0.19/1h
-                     VOD + access to wap Imuzik 3G:
·        Data fee: 0.6cent/100kb 
·        Content fee (download): depend on each content
-                     VOD + access to wap Imuzik 3G:
·        Data fee: 0.6cent/100kb 
·        Content fee (download): depend on each content

Note: $2/10h/month: if register Imuzik 3G, customers will be charged 2$, they only use 10h in that month. If exceeding customers need register to add time
- Imuzik 3G subscribers
 10h using data free is time watch streaming only.
 Fee watches VOD and other pages of Imuzik 3G (ex. home page) are 0.6cents/100kb.
 Copyright fee (download) depend on each clip
 This month using time will not pulse into next month if customers do not use in fully 10h.
- Imuzik 3G unsubscribers (not yet register Imuzik 3G) can use all function of Imuzik 3G service:
 Data fee: 0.6cent/100kb.
 Copyright fee (download) depends on each clip.
3. Application condition:
- Applying for 3G subscribers prepaid and postpaid of Metfone are activating 2 ways.
- Customers can access WAP via mobile and mobile broadband.
- Customers cancel 3G, it means cancel Imuzik 3G.
- Prepaid subscribers must have balance >= $2 (when subscribers register Imuzik 3G)
- Handsets support H264 or 3 GP (H263) format and streaming RTSP, real player utility.
4. Method charge fee
 For prepaid
- Charging fee: when customers register successfully service; and charging cycle for next month at even dates every month (if date 2 charge fee unsuccessfully, charge at date 4 continue...)
- In 1 month, customers can register - cancel - register many times and only be charged 1 time.
- If customers register before date 20 every month, customer will be charge all fee; register from date 20 to end month customers will be charge 1/2 fee.
For ex: Customer A register Imuzik 3G service at date 02/05/12010 will be charge fee is $2.
          Customer B register Imuzik 3G service at date 20/05/2010 will be charge is $1.
- Maintaining - using service: if account enough money to pay for service: will charge fee of customers. If account is not enough $2: within the first 10 days will be not suspend (pause)  service but can not add time, from date 11th to 30th if customers do not  refill balance will suspend the service, customers will not use it in that month until customers refill enough money (fee is 2$ for next months). Until date 30th if system does not charge fee -> deactivate service.
- When customers prepare to out of using time service (<10 minutes), 01 SMS is announced to require customer refill balance to continue using service. Fee add time is 1h = $0.19.
- From the first to date 8th every month, if system does not charge money, it will announcement for customer: Your real balance is not enough money to using Imuzik 3G ($2). If You do not refill, your Imuzik 3G will be suspend
- Customers do not use in full time (10h), system will not accumulate into next month.
- Block: 100kb. This price does not apply for unlimited data packages (ex GPRS 2, GPRS 3 are unlimited packages).
- Customers can query using time by many ways: SMS, Wap/Web, IVR …
- With VOD fee: within 12h customers download or watch VOD many times, they will be charge 1 time only.
- Account use to charge fee for service is basic account.
Note:
o The subscribers' active 1 way but register to use service already and be charged fee successfully, subscribers can use this service.
o The subscribers are block 2 ways; they will not use service in any case. When these subscribers refill money:
 If over 30 days from date charging unsuccessful, subscribers will be cancelled service. Customers must register if they want to use again.
 If within 30 days which charging cycle, subscribers continue to use in remain days without be charge fee.
Ex: Subscriber A use Imuzik 3G, date 1/1 is charged fee successfully. Date 15/1 this sub is suspended 1 way but still using service. Date 20/1 this sub is suspend 2 ways, this time the sub is stop status. Date 25/1 sub
refill money, he will use service without be charged fee.
 For postpaid
- Have on the bill every month and charging the same prepaid (before 20th of month charge $2, from date 20th of month charge $1).
- Postpaid subscribers were locked 1 way for suspending service, after 10 days if system does not charge fee successful, service will be cancelled.
- Block: 100kb. This price does not apply for unlimited data packages (ex GPRS 2, GPRS 3 are unlimited packages).
- Customers can query using time by many ways: SMS, Wap/Web, IVR …
- With VOD fee: within 12h customers download or watch VOD many times, they will be charge 1 time only.
5. Using guide
SMS
- Register package: ON send 130
- Extending using time: AddTime< Amount time > send 130
- Cancel service:  OFF send 130
- General guide information: HELP send 130
- Package guide information: HELP<space>Bill send 130
Wapsite
- From mobile phone: Menu >> Web >> (or Internet Connection, IE, Safari, Opera…).
- Type Wapsite address of service into http://3g.imuzik.com.kh ,
- Select register service
Metfone showroom:
- Going to Metfone showroom to direct guide and support.
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