Mobile TV service 01/07/2010 From 18/06/2010 VTC has launch Mobile TV service

I. Why
- Official deploy Mobile TV after test successfully.

II. Who
- All mobile subscribers had registered and not yet cancel 3G.

III. When
- From 18/06/2010.

IV. What
1. About Mobile TV
- Mobile TV is VAS provides by Metfone for customer use 3G allowing mobile operators to easily provide TV &Video service. With Mobile TV solution, mobile subscribers can easily watch favorite hot movies, funny clips, VOD… every where just with their mobile phone. 
- Users can access the service via wapsite at http://Mobiletv.com.kh

2. Package

Mobile TV subscribers

Mobile TV unsubscribe

-                     Live TV : $2/10h/month

-                     Add time: $0.19/1h

-                     Can not see Live TV

-                     Can not add time

-                     VOD + access to wapsite Mobile TV:

·        Data fee: 0.6cent/100kb  

·        Content fee (download): depend on each content

-                     VOD + access to wapsite Mobile TV:

·        Data fee: 0.6cent/100kb  

·        Content fee (download): depend on each content

Note: $2/10h/month: if register Mobile TV, customers will be charged 2$, they only are used 10h in that month. If exceeding customers need register to add time
- Mobile TV subscribers
 10h using data free is time watch live TV only.
 Fee watch VOD and other pages of Mobile TV (ex. home page) are 0.6cents/100kb.
 Copyright fee (download) depends on each clip.
 This month using time will not pulse into next month if customers do not use in fully 10h.
- Mobile TV unsubscribe (not yet register Mobile TV service) can watch (download) VOD, watching VOD fee (can't watch live TV) consists of 2 kinds:
 Data fee: 0.6cent/100kb.
 Copyright fee (download) depends on each clip.
3. Application conditions
- Applying for 3G prepaid and postpaid subscribers of Metfone are activating 2 ways.
- Customers can access WAP via mobile and mobile broadband.
- Prepaid subscribers must have balance >= $2 (when subscribers register Mobile TV)
- In order to register added channel (Add-on), customers must be subscriber of Mobile TV service (default basic package)
- When subscribers cancel 3G, it means cancel Mobile TV.
- Handsets support H264 or 3 GP (H263) format and streaming RTSP, real player utility.
4. The main items for charge fee
 For prepaid
- Charging fee: when customers register successfully service; and charging cycle for next month at even dates every month (if date 2 charge fee unsuccessfully, charge at date 4 continue...)
- In 1 month, customers can register - cancel - register many times and only be charged 1 time.
- If customers register before date 20th every month, customer will be charge all fee; register from date 20th to end month customers will be charged 1/2 fee.
For ex: Customer A register Mobile TV service at date 02/05/12010 will be charge fee is $2.
Customer B register Mobile TV service at date 20/05/2010 will be charge is $1.
- Maintaining - using service: if account enough money to pay for service: will charge fee of customers. If account is not enough $2: within the first 10 days will be not suspend (pause)  service but can not add time, from date 11th to 30th if customers do not  refill balance will suspend live TV, customers will not use it in that month until customers refill enough money (fee is 2$ for next months). Until date 30th if system does not charge fee -> deactivate service.
- When customers prepare to out of using time service (<10 minutes), 01 SMS is announced to require customer refill balance to continue using service. Fee add time is 1h = $0.19.
- From the first to date 8th every month, if system does not charge money, it wills announcement for customer: Your real balance is not enough money ($2) to using live TV. If you do not refill, your live TV will be suspend.
- Customers do not use in full time (10h); system will not accumulate into next month.
- Block: 100kb. This price does not apply for unlimited data packages (ex GPRS 2, GPRS 3 are unlimited packages).
- Customers can query using time by many ways: SMS, Wap/Web, IVR …
- With VOD fee: within 12h customers download or watch VOD many times, they will be charge 1 time only.
- Account use to charge fee for service is basic account.
Note:
 The subscribers' active 1 way but register to use service already and be charged fee successfully, subscribers can use this service.
 The subscribers are block 2 ways; they will not use service in any case. When these subscribers refill money:
...1 If over 30 days from date charging unsuccessful, subscribers will be cancelled service. Customers must register if they want to use again.
...2 If within 30 days which charging cycle, subscribers continue to use in remain days without be charge fee.
Ex: Subscriber A use Mobile TV, date 1/1 is charged fee successfully. Date 15/1 this sub is suspended 1 way but still using service. Date 20/1 this sub is suspend 2 ways, this time the sub is stop status. Date 25/1 sub refill money, he will use service without be charged fee.
 For postpaid
- Have on the bill every month and charging the same prepaid (before 20th of month charge $2, from date 20th of month charge $1).
- Postpaid subscribers were locked 1 way for suspending service, after 10 days if system does not charge fee successful, service will be cancelled.
- Block: 100kb. This price does not apply for unlimited data packages (ex GPRS 2, GPRS 3 are unlimited packages).
- Customers can query using time by many ways: SMS, Wap/Web, IVR …
- With VOD fee: within 12h customers download or watch VOD many times, they will be charge 1 time only.
5. Using guide:
SMS
- Register basic package: ON send 128
- Register add-on channel: AddTV<Channel name> send 128
- Extending using time: AddTime<Amount time> send 128
- To know remaining time: Time send 128
- Cancel service: OFF send 128
- Cancel channel: DELETE<Channel name> send 128
Wapsite
- From mobile phone: Menu >> Web >> (or Internet Connection, IE, Safari, Opera…).
- Type Wapsite address of service into http://mobiletv.com.kh, select register service or add-on channel.
Metfone showroom:
- Going to Metfone showroom to direct guide and support.
 

 
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